Frequently Asked Questions (FAQ)

If you can not find an answer to a question, please Contact Us.


Is there free parking available?

Yes, free parking is available. 1 hour parking is available on Dyson Street (right outside the building) and 4 hour parking is available on Salisbury Road (a very short walk)


What prices do you charge?

The standard rate for a Counselling session is $164.12 for a standard 50 minute session, with a Medicare rebate of $87.45 (with a GP referral). Longer appointments are available at a higher rate, however the Medicare rebate remains the same.

Varying rates are available for Career Counselling and Job Seeking Support dependent on the session purpose and length.

Should you have any questions regarding our costs, please Contact Us.


What methods of payment do you take?

Cash, BPay and most credit/debit cards are accepted. Credit card payments are processed online through the secure Halaxy system that you may have booked an appointment with. A receipt can then be emailed directly to your inbox.


Can I claim a Medicare Rebate?

To claim a Medicare rebate you must be referred by a General Practitioner or a psychiatrist under a Mental Health Care Plan (MHCP). You are eligible for the Medicare Rebate if you have a condition such as Depression, Anxiety or other mental health condition. Please see you General Practitioner if you are unsure.

Under the plan you will be able to claim a substantial part of the cost of our service for up to ten sessions a year. Further information on medicare rebates is available at www.psychology.org.au.

To access Medicare benefits you will need to have a referral from your General Practitioner or your psychiatrist prior to the first appointment for counselling treatment at VH Psychology.


How do I claim the Medicare Rebate?

The Medicare rebate can be claimed onsite when you make a payment. Alternatively can be provided with a receipt to present to Medicare either in store or online/via their app.


Do you provide services under Private Health Insurance?

You can choose to pursue counselling treatment through your Private Health Insurance. If you have private health cover you can claim for the cost of consultations, dependent on your level of cover.

Each health fund varies in the amount that they refund so we advise you to check this with them prior to commencing counselling sessions.

You do not require a referral if you are planning to claim from a private health fund. Ensure you advise if you are pursuing counselling through Private Health Insurance when booking your appointment and advise of your provider details.